Job Posting: CHAT Outreach Worker


Downtown BIZ CHAT Program
(Community Homeless Assistance Team)
The BIZ has a new initiative that requires a trained and qualified Social Worker to provide street-level intervention to help our City’s most vulnerable citizens, those less fortunate, homeless or at risk. Qualified applicants will understand the downtown community and have the desire to work with the socially disadvantaged. Are you the individual to join this dynamic program?


•Degree or diploma in Social Sciences, Community or Health Sciences
•Experience in Crisis Counselling and/or Outreach work
•Desire to work with the disadvantaged
•Excellent interpersonal skills
•Ability to connect with high-needs individuals with multiple barriers, practicing NVCI
•Strong oral and written communication
•Ability to respect all clients and treat them with dignity
•Understand issues related to mental health needs
•Ability to problem solve and work independently as well as part of a team
•Detail oriented with strong organizational skills
•Positive and professional attitude
•Physically fit and able to perform the duties as required
•Strong computer skills: Excel, word, Outlook, Internet, etc.
•Clear Criminal Record and Child Abuse Registry check
•Current CPR/ First Aid certification
•Valid Class 5 Licence
•Flexible, able to work a variety of shifts including days, evenings and weekends
Community Homeless Assistance Team (CHAT)
Position Summary:

Reporting to the Manager of Safety & Development, the CHAT (Community
Homeless Assistance Team) members are expected to provide outreach services to
at-risk street persons and to engage clientele to help meet their basic needs through facilitation of relevant referrals.

All candidates must be self-motivated, flexible, friendly, and polite, work well
independently or in a team environment, possess good time management skills,
strong interpersonal skills and are expected to be approachable, professional and
attentive to their surroundings while pursuing outreach efforts.

Work Hours:The CHAT Worker will be flexible, able to work a variety of shifts including days, evenings and weekends, 35 hour workweek

Rate of Pay:$18.50 per hour

Specific Duties & Responsibilities (but not limited to):
1. Outreach
•Initiate contact with street people who appear to be in need of assistance, providing brief intervention support to individuals in crisis.
•Demonstrate empathy and genuineness to all clientele, treating all clients with dignity and respect
•Act in a professional, non-judgmental, discreet and caring manner with all clients and serve as a role model
•Provide an ethical, efficient and therapeutic approach to dealing with clients in distress
(using crisis intervention methods) in a timely manner
•Build daily trusting relationships
•Assess immediate needs, shelter / food / clothing – etc – and make connections or provide as needed
•Transport clients when appropriate to social agencies, service providers and other
•Provide safe care to the client in potentially dangerous situations from the downtown elements
•Educate and develop relationships with the intent to make agency referrals where and when applicable, with an emphasis on directing street people to:
• Recovery programs (i.e. addictions-alcohol, solvent abuse)
• Employment referral
• Medical assistance (i.e. mental health)
• Food, shelter and clothing resources
•Maintain open communication with CHAT Coordinator and Outreach staff of City agencies and groups, on a daily basis, and update information as required
•Recommend new program ideas

2. Community Connections
•Build on a list of agencies and resources that provide assistance (information card)
•Network with other appropriate professionals and businesses and community groups
•Maintain confidentiality at all times, adhering to CHAT consent policy
•Foster and maintain excellent relationships with mental health care professionals and hospital staff
•Hospital visits would include dealing with housing, treatment and homeless options
•Submit monthly data reports to CHAT Coordinator
•Work with and guide students and volunteers as needed

3. Other
•Observe Watch protocols established for two-way radio communication
•Communicate with Watch / WPS Cadets on all matters related to intoxicated people
•Follow policy with respect to digital recorders and report to the Safety Supervisor any calls where the recordings may need to be downloaded
oThe camera and digital recorders are for your protection
•Participate in all training and retraining activities as required
•Adhere to all policies, rules, regulations and guides listed in the Human Resources Manual established by the Downtown Winnipeg BIZ
•Collaborate with the Watch and BIZ staff
•Other duties as may be assigned from time to time by the Executive Director or Manager of Safety and Development
Qualifications and Requirements:
•Degree in Social Sciences, Community, or Health Sciences preferred
•Experience in Crisis Counseling and/or Outreach work
•A desire to work with the socially disadvantaged and the less fortunate
•An ability to respect all clients and treat them with respect and dignity
•Excellent interpersonal skills
•Knowledge of community development
•Understanding of issues related to mental health needs
•Excellent oral and written communication skills
•Ability to problem solve and work independently as well as part of a team
•Detail oriented with strong organizational skills
•Physically fit and able to perform the duties as required
•Strong computer skills: Excel, Word, Outlook, Internet, etc.
•Knowledge of HIFIS (Homeless Individual and Family Information System), a benefit
•Possess a valid Class 5 driver’s license
Submit resume by August 11, 2013 to:
Human Resources
Downtown Winnipeg BIZ
Fax: 204-958-4630