CHAT Outreach Worker

 
 

Downtown BIZ CHAT Program

(Community Homeless Assistance Team)

In partnership with CAHRD (Canadian Aboriginal Human Resources Development), the Downtown BIZ is looking to hire an individual of Aboriginal or Metis status.

The BIZ has a new initiative that requires a trained and qualified Outreach Worker to provide street-level intervention to help our City’s most vulnerable citizens, those less fortunate, homeless or at risk. Qualified applicants will understand the downtown community and have the desire to work with the socially disadvantaged. Are you the individual to join this dynamic program?

QUALIFICATIONS:

  • Undergraduate degree or diploma in Social Sciences, Community Development or Health Sciences preferred
  • Experience in Crisis Counselling and Outreach
  • Desire to support high-needs multi-barrier, vulnerable individuals
  • Valid, relevant certifications, ex: Mental Health First Aid, Trauma Informed Care, Crisis Counselling, Suicide Prevention, etc.
  • Understanding of issues related to mental health and addictions
  • Knowledge and experience in the community development and social work fields
  • Excellent oral and written communication skills
  • Ability to problem solve, work independently as well as part of a team
  • Detail oriented with strong organizational skills
  • Positive and professional attitude
  • Physically fit and able to perform the duties as required
  • Strong computer skills: Excel, Word, Outlook, Internet, etc.
  • Clear Criminal Record and Child Abuse Registry check
  • Valid Class 5 Licence
  • Flexible, able to work a variety of shifts including days, evenings and weekends

* Please self-declare in your cover letter if you are Aboriginal or Metis.

Job Description:

Community Homeless Assistance Team (CHAT) Outreach Worker

Position Summary: Reporting to the Manager of Safety and Development and the Outreach Coordinator, CHAT Outreach Workers are expected to provide prevention and intervention services to individuals experiencing or at-risk of homelessness in the downtown area, as well as to engage individuals to help meet both short and long term needs that enable and empower them in their journey towards obtaining and maintaining housing permanency, as well as in achieving an adequate level of well-being.

In partnership with CAHRD (Canadian Aboriginal Human Resources Development) the Downtown BIZ is looking to hire an individual of Aboriginal or Metis status.

All candidates must be self- motivated, flexible, approachable, friendly and polite, work well independently or in a team environment, possess strong time- management and interpersonal skills, as well as are expected to be professional and attentive to their surroundings while performing outreach duties.

Work Hours: The Outreach Worker will be expected to work days, evenings and weekends, for a 35 hour work week.

Salary: $15.00 per hour + Dependent on skill level, experience and education

Specific Duties and Responsibilities (but not limited to):

1) Outreach

  • initiate contact with individuals experiencing homelessness who appear to be in need of assistance
  • demonstrate empathy and sincerity to all individuals
  • treat all clients with dignity and respect
  • act in a professional, non-judgmental, considerate and caring manner with all clients and serve as a role model
  • provide an ethical, efficient and therapeutic approach to dealing with clients in crisis in a timely manner
  • provide support services and facilitate relevant referrals to individuals who present unique sets of values, behaviours and challenges
  • transport clients to appointments, as required and when appropriate
  • practice safety measures when working in dangerous situations/ adhere to the Downtown Winnipeg BIZ Work Alone Policy
  • develop positive, trusting relationships with the intent of facilitating appropriate service connections that enable and empower individuals to move forward in their journey towards wellness and housing permanency, with particular short term referrals to: recovery programming, employment referral, medical assistance, food shelter and clothing resources
  • communicate with Safety Manager, Coordinator and Outreach staff regularly and provide data regarding client updates through weekly and monthly reports
  • maintain files, case notes and daily statistics of brief interventions
  • recommend program enhancement ideas to Outreach Coordinator
  • maintain client confidentiality at all times, through the following of PHIA and FIPA

2) Community Connections

  • network with other social/ legal service professionals and agencies
  • develop a contact list of relevant service connections that prove useful for client referrals
  • foster and maintain excellent relationships with mental health care professionals and hospital staff
  • build on understanding and familiarity of vital agency/ organizational supports that serve vital roles in client advancement

3) Other

  • become familiar with and adhere to work alone policy
  • become familiar with and adhere to CHAT car use policy
  • follow policy and protocol in regards to two-way radio communication
  • participate in all training and re-training activities, as required
  • adhere to all policies, rules, regulations and guidelines as listed in the Human Resources Manual established by the Downtown Winnipeg BIZ
  • Collaborate with the WATCH and BIZ staff
  • Other duties may be assigned by the Executive Director, Manager of Safety and Development and/ or the Outreach Coordinator

Qualifications and Requirements:

  • Undergraduate degree in Social Sciences, Community Development, or Health Sciences preferred
  • Experience in Crisis Counselling and Outreach
  • A desire to support high needs, multi- barriered, vulnerable individuals
  • Valid, relevant certifications, ex: Mental Health First Aid, Trauma Informed Care, Crisis Counselling, Suicide Intervention, etc.
  • Understanding of issues related to mental health and addictions
  • Knowledge and experience in the community development and social work field
  • Excellent oral and written communication skills
  • Ability to problem solve, work independently as well as part of a team
  • Detail oriented with strong organizational skills
  • Physically fit and able to perform duties as required
  • Strong computer skills: Excel, Word, Outlook, etc.
  • Possess a valid Class 5 driver’s license
  • Clear Criminal Record and Child Abuse Registry check
  • Flexible, able to work a variety of shifts including days, evenings and weekends
  • Aboriginal or Metis status (please self-declare in cover letter)

The BIZ appreciates your interest in being part of the CHAT team but you will not be considered for an interview if you are not of Aboriginal or Metis status and do not possess a valid Class 5 Driver’s license. You must have both requirements, no exceptions!

Submit resume by January 18, 2015 to:
Human Resources
Downtown Winnipeg BIZ
debra@downtownwinnipegbiz.com
Fax: 204-958-4630