BIZ Job Posting: Community Homeless Assistance Team (CHAT) Outreach Support Worker


The Community Homeless Assistance Team (C.H.A.T.) is dedicated to performing comprehensive outreach to individuals at-risk of, or experiencing homelessness downtown. The CHAT Outreach team pursues a unique preventative outreach approach that will address the dynamic barriers and complexities faced by the homeless population in downtown Winnipeg.

C.H.A.T. Outreach Support Workers are primarily focused on providing outreach support at a street level for at-risk vulnerable individuals in our downtown. This role supports Outreach Coordinators in facilitating individual transition from homelessness to enhanced stability, including housing, employment and educational support. C.H.A.T. Outreach Support Workers engage in building new relationships, referring participants to community services, and following up with current C.H.A.T. participants to ensure that they receive services specific to their needs.


  • Build professional working relationships with at risk vulnerable individuals at a grass roots, street level.
  • Provide outreach support in the Downtown Winnipeg Business Improvement Zone via foot patrol and van patrol (accompanied).
  • Complete participant intakes in both community and drop in settings.
  • Provide information about CHAT program and other community services to at risk vulnerable individuals.
  • Work closely with Outreach Coordinators in their case management of participants.
  • Assist in conducting Voluntary Transports to individuals to appointments/shelters.
  • Support Outreach Coordinators by researching housing leads and other resources within the community.
  • Visit social services agencies, building relationships and creating more efficient processes for participants.
  • Collect and report statistics.

Qualifications required:

  • Minimum one year related experience working with vulnerable populations in a community or outreach oriented capacity.
  • Post-secondary education in a related field is considered an asset.
  • Demonstrated experience with independent decision-making and complex problem solving.
  • Knowledge of social services organizations and community support resources.
  • Excellent organizational, communication, networking and interpersonal skills.
  • Current CPR and MHFA, Non-Violent Crisis Intervention and ASIST training is considered an asset
  • Ability to walk multiple kilometers a day, including outdoors in all weather conditions.
  • Valid Class 5 driver’s license.

This position is subject to a Criminal Record Check, including Vulnerable Sector Search, and an Adult and Child Abuse Registry Check, to be produced prior to commencing employment.

Those who qualify and are interested in this position are asked to submit a resume to Please be advised only those selected for an interview will be contacted.

This posting will remain open until a suitable candidate is selected.

Applicants should identify if they require accommodation during the competition process on a confidential basis.