BIZ Job Posting: Community Homeless Assistance Team (CHAT) Level I Outreach Worker


The Community Homeless Assistance Team (C.H.A.T.) is dedicated to performing comprehensive outreach to individuals at-risk of, or experiencing homelessness downtown. CHAT Outreach Workers pursue a unique preventative outreach approach that will address the dynamic barriers and complexities faced by the homeless population in order to link those in need to individually and culturally relevant service.

C.H.A.T. Level I Outreach Workers facilitate individual transition from homelessness to enhanced stability, including housing, employment and educational support. C.H.A.T. Outreach Workers work in collaboration with other agencies in order to ensure a meaningful approach is employed that complements all service provider efforts in supporting this vulnerable population.


  • Provide ongoing support for clients to attain and maintain housing.
  • Provide immediate response to distress or crisis situations.
  • Provide information and referrals to appropriate agencies.
  • Liaise with other Downtown Winnipeg BIZ programs, community agencies and businesses to fulfill program needs.
  • Foster and maintain excellent relationships with other professionals in order to coordinate a range of services for client needs.
  • Complete intake assessments, develop action plans, and provide home visits with clients.
  • Perform outreach duties covering certain areas of the downtown business improvement zone, assessing for potential clients in need of services.
  • Coach and mentor Level II Outreach Workers.
  • Maintain files, case notes, and daily statistics.

Qualifications Required

  • Minimum two years’ related experience working with vulnerable populations in a community or outreach oriented capacity.
  • Post-secondary education in a related field is considered an asset.
  • Demonstrated experience in using a client centered approach in program development.
  • Comprehensive knowledge in clinical assessment, crisis intervention, brief treatment, service coordination and consultation.
  • Demonstrated experience with independent decision-making and complex problem solving.
  • Strong knowledge of social services organizations and community support resources.
  • Excellent organizational, communication, networking and interpersonal skills.
  • Current CPR and MHFA, Non-Violent Crisis Intervention and ASIST training is considered an asset
  • Ability to walk multiple kilometers a day, including outdoors.
  • Valid Class 5 driver’s license.

This position is subject to a Criminal Record Check, including Vulnerable Sector Search, and a Child Abuse Registry Check, to be produced prior to commencing employment.

Those who qualify and are interested in this position are asked to submit a resume to Please be advised only those selected for an interview will be contacted.

This posting will remain open until a suitable candidate is selected.

Applicants should identify if they require accommodation during the competition process on a confidential basis.