Job Posting: CHAT Outreach Worker

 
 

Launched in 2013, the Community Homeless Assistance Team (CHAT) is dedicated to performing comprehensive outreach to individuals at-risk of, or experiencing homelessness downtown. CHAT Outreach Workers pursue a unique preventative outreach approach that will address the dynamic barriers and complexities faced by the homeless population in order to link those in need to individually and culturally relevant services. CHAT Outreach Workers will facilitate individual transition from homelessness to enhanced stability – inclusive of housing, employment and educational support, as required. CHAT Outreach Workers can be identified on the street by their name badges, and will work in collaboration with other agencies in order to ensure a meaningful approach is employed that complements all service provider efforts in supporting this vulnerable population.

We are currently looking for two Outreach Workers who meet the following requirements:

  • Social Sciences degree with minimally two years’ related experience working with vulnerable populations and/or combination of experience will be considered
  • Related Outreach and/or community experience dealing with homelessness and severe and persistent mood disorders, including co-occurring substance use problems (Combination of inpatient and community experience will be considered)
  • Demonstrated experience with independent decision-making and appropriate consultation.
  • Comprehensive knowledge and advanced level expertise in clinical assessment, crisis intervention, brief treatment, service coordination and consultation
  • Able to use problem resolution skills to handle sensitive and complex issues related to multiple service involvement
  • Demonstrated experience using a client centered approach in program development
  • Strong knowledge of social services organizations and community support that provide culturally sensitive supports to individuals
  • Effective networking and agency-relations skills
  • Demonstrated ability to function as a team member; working collaboratively across sectors as an active participant in multi-disciplinary teams
  • Excellent organizational, communication and interpersonal skills
  • Proficiency in computerized systems in Windows environment including email, word processing, email and databases
  • Knowledge and understanding of psychosocial rehabilitation and recovery
  • Knowledge of diverse cultures
  • Knowledge of health and social issues faced by high-risk singles
  • Current CPR and Mental Health First Aid, Non-Violent Crisis Intervention and ASSIST training
  • Physically able to perform duties required
  • Valid Class 5 full stage driver’s license

This position is subject to a Criminal Record Check including Vulnerable Sector Search, and Adult and Child Abuse Registry Checks. The successful candidate will be responsible for any service charges incurred.

Job Description

Title:                          Community Homeless Assistance Team (CHAT)

                                    Level I Outreach Worker

Hours of Work:      Monday to Friday days as well as weekend and evening hours to accommodate client and program development/transition requirements.

Reporting to the Outreach Coordinator and working closely with the Manager, Safety and Development, the incumbent will work to coordinate a range of services including specialized mental health treatment, crisis response service, general health, housing, income support, protection and advocacy, client outreach services, and general support to family, peer and community networks.

C.H.A.T. provides one on one support to individuals struggling with homelessness, as well as addictions in the downtown area. Support is consistently delivered from a social model that respects the clients’ right to self -determination as they address the impact of barriers such as mental health issues, alcoholism and addiction in their lives. We strive to develop relationships of trust with our participants and work together to attain and sustain stable housing as well as identify issues from withdrawal management to mental health concerns, from treatment to housing needs. We seek to provide hope through direct service and the promotion of well-being.

Through our partnerships with other agencies we seek to remove barriers and reduce duplication of services for our participants. The C.H.A.T. program employs a housing first approach, working frontline with individuals with a knowledge of systems and program referrals within the community that are applicable to the client and his/her case plan.

C.H.A.T. Outreach Workers work independently in the community while being supported by a team with experience working with the population.

Duties & Responsibilities:

  • Provide long and short-term case management to individuals on a regular basis to assess their progress and to identify any obstacles that might arise.
  • Provide intake assessments and develop action plans with clients that will utilize their strengths to obtain goals. Ability to assess when a client is in a potentially dangerous situation and provide crisis counselling.
  • Provide an ethical, efficient and therapeutic approach to dealing with crisis intervention in a timely manner. Provide individual appropriate support services (as required), to participants who present a unique and often different set of behaviors and challenges.
  • Maintain confidentiality at all times adhering to guidelines compliant with PHIA and PIPITPA.
  • Treat all clients with dignity and respect, acting in a professional, non-judgmental, discreet and caring manner with all participants and serve as a role model.
  • Provide ongoing support for client to attain and maintain housing. Deal with crisis issues between client/landlord, also recommending supports for client in the community.
  • Provide individual appropriate support services (as required), to participants who present a unique and often different set of behaviors and challenges, providing information and referrals to appropriate agencies. Provide immediate response to distress or crisis situations.
  • Transport clients as per policy and procedure guidelines. Travel to meetings at various locations and see clients in community settings.
  • Maintain files, case notes and daily stats.
  • Liaise with community agencies and businesses to fulfill program needs, foster and maintain excellent relationships with other professionals involving client’s needs. Maintain positive working relationships with downtown winnipeg biz and C.H.A.T. team members as well as other business and agencies as required

Qualifications required:

  • Social Sciences degree with minimally two years’ related experience working with vulnerable populations and/or combination of experience will be considered
  • Related Outreach and/or community experience dealing with homelessness and severe and persistent mood disorders, including co-occurring substance use problems (Combination of inpatient and community experience will be considered).
  • Demonstrated experience with independent decision-making and appropriate consultation.
  • Comprehensive knowledge and advanced level expertise in clinical assessment, crisis intervention, brief treatment, service coordination and consultation.
  • Able to use problem resolution skills to handle sensitive and complex issues related to multiple service involvement.
  • Demonstrated experience support for the client centered approach in program development.
  • Strong knowledge of social services organizations and community support that provide culturally sensitive supports to individuals
  • Effective networking and agency-relations skills.
  • Demonstrated ability to function as a team member; working collaboratively across sectors as an active participant in multi-disciplinary teams
  • Excellent organizational, communication and interpersonal skills
  • Proficiency in computerized systems in Windows environment including email, word processing, email and databases
  • Knowledge and understanding of psychosocial rehabilitation and recovery.
  • Knowledge of diverse cultures
  • Knowledge of health and social issues faced by high-risk singles
  • Current CPR and Mental Health First Aid, Non-Violent Crisis Intervention and ASSIST training
  • Physically able to perform duties required
  • Valid Class 5 driver’s license

This position is subject to a Criminal Record Check including Vulnerable Sector Search, and Adult and Child Abuse Registry Checks. The successful candidate will be responsible for any service charges incurred.

If this sounds like you, please forward your resume and cover letter with the position title in the subject line by March 31, 2016:

Human Resources
Downtown Winnipeg BIZ
426 Portage Avenue
958-4630 Fax
hr@downtownwinnipegbiz.com

 Thank you for your interest, please be advised only those selected for an interview will be contacted.